October 15, 2020,on the initiative of the Migration Service Directorate of the Police Department of Shymkent, the Ońtústik TV channel gave answers to urgent questions of residents in the field of migration.

The Deputy Chairman of the Migration Service Committee of the Ministry of Internal Affairs of the Republic of Kazakhstan, Police Colonel Sabyrzhan Seitzhanov, Deputy Director of the Kazakhstan Bureau for Human Rights and Rule of Law spoke in the program "Bizdin Nazarda" - Denis Dzhivaga, director of the public association "Legal Center for Women's Initiatives" Sana Sezim Shakhnoza Khasanova and Deputy Head of the Migration Service Directorate of the Police Department of Shymkent, Police Major Zhenis Auelbekov. For example, a citizen asked to replace a "red" passport.

"To replace a "red"passport, you need to contact the migration service, where you need to submit an application. Then, in 15 working days, the document of the Republic of Kazakhstan will be ready," said Deputy Chairman of the Migration Service Committee of the Ministry of Internal Affairs of the Republic of Kazakhstan, Police Colonel Sabyrzhan Zharylkahanovich.

During the program, important information was announced for citizens who do not have any documents. Also, consultations were given to citizens who cannot get to their state due to quarantine.